Talk to our team.
Tell us about your business and what you need — acquiring, orchestration, settlement, integration or compliance — and we will come back with a straight answer, including when we are not the right fit.
Sales & partnerships
Acquiring, orchestration and settlement for your business.
hello@flowapay.co
Support
Account and integration help for existing customers. Include your merchant reference and a payment id.
hello@flowapay.co
Compliance & diligence
Security overview, policies and regulatory disclosures for an institutional review.
hello@flowapay.co
FLOWA PAY INC.
Canada · FINTRAC-registered MSB C100000902
Verify on the FINTRAC registry
From first message to live
There is no self-service sign-up, because the methods and routes available to an account depend on underwriting. This is the actual sequence.
We reply
A person reads your message and responds. If what you need is outside what we can support, we say so at this stage rather than after a month of calls.
Scoping
A short conversation about markets, method mix, volumes, average transaction value and settlement needs. Usually twenty minutes.
Underwriting
Your business is assessed by us and by the relevant acquiring partners. This determines the routes and methods that can be enabled.
Proposal and order
A written proposal covering pricing, enabled methods and markets, settlement terms and any conditions. Commercial terms are then set out in a signed order.
Integration
Sandbox access, documentation and a named contact. Enterprise rollouts include solution engineering through to the first live transaction.
Go live
Provisioning, a controlled ramp on live traffic, and a review of performance and cost against what was quoted.
What to include
- What your business sells, and to whom
- The markets your customers are actually in
- Approximate monthly volume and average transaction value
- The payment methods you need, and any you already accept
- The currencies you want to settle in
- Whether you have existing acquiring you want to keep
You may not need to
- All solutions covers what each product does and how it works
- Developer documentation answers most integration questions
- Pricing explains what actually drives cost
- Compliance library publishes the full policy set
- Trust Centre answers the standard diligence questions
Before you get in touch
A person responds to every enquiry. Support requests from live merchants are prioritised by production impact, as set out on the support page.
No, and that is deliberate. Which methods and routes can be enabled depends on underwriting, so an account is opened after scoping and approval rather than before.
Fit depends on merchant category, jurisdiction and the acquiring partners available for it. Tell us what you do and we will give you a direct answer early.
It is used to respond to your enquiry and to assess fit, handled under our Privacy Policy. We do not sell personal data.